Continuing Competency Program FAQs

In our ever-evolving health care system, dental assistants must continually enhance and expand their knowledge and skills.

Dental assistants use our CCP to measure their competence and report on the learning and practice hours they complete to maintain or improve their knowledge and skills.

We monitor dental assistants’ participation in the program to help ensure public safety.

Yes, if you are a registered or provisional dental assistant, you must participate in the CCP.

The requirements are:

  • assess your competence
  • plan and complete learning objectives based on your assessment
  • complete mandatory practice hours
  • comply with audit

Find detailed information about the CCP Requirements.

  • self assessment (for personal reference only)
  • learning plans
  • verification of learning
  • verification of mandatory practice hours

You must keep your CCP records for five years.

Yes, you must post your CCP records in our portal.

  • it helps you organize and record the necessary information
  • we can see the information you record which makes audit more efficient

The Competency Profile lists all knowledge, skills, behaviours and attitudes that are part of the dental assistant’s professional role.

A dental assistant may do everything in the Competency Profile if we have authorized them to. Check our Registry to see what a particular dental assistant can do

Competency Numbers are found in the Competency Profile. Each competency listed in the Profile has a 3-digit number.

You must include a 3-digit Competency Number in each of your learning objectives to show how your proposed learning objective is related to the Competency Profile. (Example: A-1-2 I will refresh my knowledge of the bones of the cranium and face.)

Looking for Competency Numbers will help you become familiar with the Competency Profile.

The Self-Assessment is a tool that will guide you through evaluating your competence as a dental assistant. Using it will help you identify areas of learning that will benefit you most. Use the areas of learning you identify to create your Learning Plan.

No. Your completed Self-Assessment is confidential to you. We do not need or want to see it.

The Self-Assessment is a fillable PDF document that you use to record your ratings and save on your computer/device. Or, you can print and complete it on paper.

Your Learning Plan is your list of the learning you plan to complete–your “learning objectives.” Your Learning Plan must also include when and how you plan to achieve your learning objectives.

A Learning Objective is a goal that you set that identifies a specific topic you want to learn about or refresh in. Learning Objectives are recorded in your Learning Plan.

You must complete at least two Learning Objectives in every year* that you hold a valid practice permit.

*December 1 to November 30, or any part of

Here is a list to give you ideas. You may find other sources for learning.

Possible Learning Activities:

  • formal education – credit courses
  • workshops/seminars/conferences
  • industry-sponsored events
  • in-office mentoring/tutoring
  • study group/committee/club
  • self-study – textbook, Internet

In our portal, go to My Learning Plan where you will find instructions for adding and updating Learning Objectives.

You must record the Learning Plan you have proposed for the upcoming year before you complete your annual renewal application.

You must post your proposed learning objectives for the upcoming plan year before you renew your practice permit every fall.

You must complete learning activities during the plan year (December 1 to November 30) you are claiming them for.

Learning plan years begin December 1 and end November 30.

Learning completed in November 2019 applies to the 2019 plan year (December 1, 2018 to November 30, 2019).

Learning completed in December 2019 applies to the 2020 plan year (December 1, 2019 to November 30, 2020).

Acceptable verification includes:

  • the signature of a presenter/sponsor/employer on the Verification of Learning Form
  • a signed letter or certificate of completion
  • a transcript/certificate/diploma
  • references to websites/dental journals/textbooks
  • go to My Learning Plan in the portal
  • click on the learning objective the verification applies to
  • set the Status to Completed
  • enter the Completion Date
  • set Verification of Learning to Upload Verification
  • click on the Browse/Choose File button that is near Upload Verification
  • locate the file* on your computer/ tablet/ phone that contains the image of your verification document
  • select the file
  • make sure you Update/Save!

*If your verification is on paper you will need to create an electronic file of the document to be able to upload it. You can do this by scanning or even taking a digital picture of the paper document then saving the file on your computer. Or, take a picture using your phone or tablet then upload directly from your phone/tablet.

You can upload one file as verification for a learning objective. If your verification document is multiple pages, all pages must be in the same electronic file before upload.

You can upload JPEG, PDF, GIF, PNG and TIF files that are 2 MB or smaller.

You must complete at least 300 hours “actively engaged in dental assisting practice” within the most recent 3 years. The CCP Polices provide details about what qualifies.

Acceptable verification includes:

  • the signature of an employer/office manager on the Mandatory Practice Hours Form
  • a signed letter regarding hours
  • photocopies of paystubs/Records of Employment (ROE)*

*Please remove/obscure personal identifying information other than your name and RDA number (e.g. Social Insurance Number) if you submit copies of paystubs or ROEs as verification.

  • go to My Practice Hours in the portal
  • click on the record of hours the verification applies to
  • click on the Browse/Choose File button that is near Upload Verification
  • locate the file* on your computer/ tablet/ phone that contains the verification document
  • select the file
  • make sure you Update/Save!

*If your verification is on paper you will need to create an electronic file of the document to be able to upload it. You can do this by scanning or even taking a digital picture of the paper document then saving the file on your computer. Or, take a digital picture using your phone or tablet then upload directly from your phone/tablet.

You can upload one file as verification for a learning objective. If your verification document is multiple pages, all pages must be in the same electronic file before upload.

You may upload JPEG, PDF, GIF, PNG and TIF files that are 2 MB or smaller.

The Audit is when we review your CCP records. We check to see that your mandatory practice hours, learning plans, learning activities and verification meet the requirements.

We audit some dental assistants’ records every year.

When it is your turn for audit we will send you an email notice in January. You can also check My CCP Audit in the portal to see when your next regularly-scheduled audit will be.

Typically, once every five years. However, it is possible that we will audit your records two years in a row, or more than once in a five-year period.

When we send you notice that it is your turn for audit. You must have your CCP records posted online by February 28 of the audit year.

CCP Audit Records

  • For the two plan years we indicate in your audit notice email you must record your Learning Objectives and upload applicable Verification of Learning at My Learning Plan.* You can also see which plan year(s) are being audited by clicking the audit year in My CCP Audit History at My CCP Audit.*
  • Record and upload your Verification of Mandatory Practice Hours at My Practice Hours.*

*In the portal.

If you have posted all records online, no. We can see everything you post. Do not send paper.

After recording and uploading all of your learning (My Learning Plan*) and practice hours information (My Practice Hours*), go to My CCP Audit* and indicate that your records are ready for submission.

*In the portal.

We will post your results at My CCP Audit in the portal then notify you by email. This may take up to 12 weeks after you submit your audit records.

Checking My CCP Audit is the quickest way to obtain your results.

If you do not complete the CCP requirements we may suspend your registration and practice permit.

Not complying with the CCP is unprofessional conduct. We may also refer your non-compliance to the Complaints Director.

Your competence data is accessed only by you, by College staff and by authorized Competence Committee members as required for CCP Audit purposes.

Otherwise, we only use competence records as aggregate data so that individual data can’t be identified.

Learn more about how we comply with privacy legislation

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