Patient Relations Learning

Patient Relations Learning Module

• provides complete, in-depth learning
• takes several hours to complete
• is a one-time requirement
• is a prerequisite to the Refresher

Complete the Patient Relations Learning Module before your first practice permit renewal.

Patient Relations Refresher

• covers key concepts to refresh learning
• takes about 15 minutes to complete
• is a yearly requirement

Complete the Patient Relations Refresher every year before renewing your practice permit. You must have already completed the Patient Relations Learning Module before your first renewal.

When you become registered as a dental assistant, you must complete the Patient Relations Learning Module.

To meet the requirement, you need to complete the Patient Relations Learning Module:

• one time
• before the first time you apply to renew your practice permit

After completing the full Learning Module, you will complete the Patient Relations Refresher in the following years.

Access the Module

The Patient Relations Learning Module is in the Professional Practice Learning Centre (PPLC).

Patient Relations Learning Declaration

In your practice permit renewal application, you will make a declaration that you have completed the required patient relations learning. The first time you renew your practice permit, ensure that you have completed the Patient Relations Learning Module before making the declaration. Making a false declaration is unprofessional conduct and may lead to being referred to the Complaints Director.

You must complete the Patient Relations Refresher every year before you renew your practice permit.

To meet the requirement, you need to complete the Refresher:

• every year between December 1^st and when you apply to renew your practice permit
• after you have completed the Patient Relations Learning Module one time

Access the Refresher

The Patient Relations Refresher is in the Professional Practice Learning Centre (PPLC).

Full Learning Module Before the Refresher

To use the Refresher to meet the yearly requirement for patient relations learning, you must have already completed the Patient Relations Learning Module one time.

Patient Relations Learning Declaration

In your practice permit renewal application, you will make a declaration that you have completed the required patient relations learning. Ensure that you have completed the Patient Relations Refresher* before making the declaration. Making a false declaration is unprofessional conduct and may lead to being referred to the Complaints Director.

*You must also have completed the Patient Relations Learning Module one time.

The Patient Relations Learning Module and the Patient Relations Refresher are in the Professional Practice Learning Centre (PPLC).

Practice Permit Renewal

In your practice permit renewal application, you will make a declaration that you have completed the required patient relations learning. We verify your declaration by checking the records in the Professional Practice Learning Centre (PPLC), so you don’t need to send us anything when you apply to renew.

Continuing Competence

If you choose to use the patient relations learning toward your Continuing Competence Program requirements, you can upload a copy of your Certificate of Completion as your verification of learning.

Certificate of Completion

When you complete the Patient Relations Learning Module or Patient Relations Refresher in the PPLC, you will receive a certificate of completion. We encourage you to keep a copy of your certificate of completion for your records.

No. In your practice permit renewal application, you will make a declaration that you have completed the required patient relations learning. Making a false declaration is unprofessional conduct and may lead to being referred to the Complaints Director.

Initially, to meet the requirement, you must complete the Patient Relations Learning Module.

You can complete the Patient Relations Refresher to meet the requirement in the following years.

Yes, you may use one patient relations-related objective every five years.

No, there is no fee for any of the modules in our Professional Practice Learning Centre.

The Health Professions Act requires all health regulatory colleges to have a patient relations program that includes measures to prevent and address sexual abuse and sexual misconduct towards patients by regulated members.

We developed our Patient Relations Learning Module and Patient Relations Refresher in response to that requirement. They provide learning that applies to your dental assisting practice.

The Health Professions Act requires colleges to establish a patient relations program that includes measures to prevent and address sexual abuse and sexual misconduct towards patients by regulated members.

A yearly refresher demonstrates that you are maintaining this knowledge in the interest of public safety.

No. To meet the requirement, you only need to complete the Patient Relations Learning Module before your first practice permit renewal.

Every regulated member of our College who has a valid practice permit (dental assistants) must complete patient relations learning every year. This applies regardless of the dental assistant’s role, title or practice environment, or whether the dental assistant provides services on a full-time, part-time, infrequent, or volunteer basis.

If you hold a valid practice permit, you must complete patient relations learning.